Important: Halo Knowledge Academy is an independent education advisory/service provider. It is not an official representative, partner, or franchisee of any university referenced on this website. Admissions decisions and program ownership remain solely with the respective universities.

Refund & Cancellation Policy

Last Updated: January 1, 2026

1. Scope of This Policy

This Refund and Cancellation Policy applies to advisory services provided by Halo Knowledge Academy, operating as OnlineMBA.degree. This policy clarifies Halo's role and does not apply to university tuition or program fees, which are governed by the respective universities' own refund and cancellation policies.

What This Policy Covers:

Our advisory and support services include:

  • Counseling and Advisory Calls: One-on-one consultation sessions with education advisors
  • Documentation Upload Support: Assistance with preparing and uploading required documents (transcripts, certificates, test scores)
  • Application Form Filling Support: Guidance on completing university application forms
  • Program Research and Recommendations: Guidance on finding and evaluating suitable programs
  • General Educational Advisory: Ongoing support and guidance throughout your educational journey
Payment Methods:

Halo Knowledge Academy does NOT collect any payments from users. All payments for university programs are made directly by you to the respective universities through their official websites. Halo provides advisory services at no charge.

Important Note:

Halo's Role: Halo Knowledge Academy is an independent education advisory service provider. We are not an intermediary in any financial transactions. All payments for university programs are made directly between you and the universities.

2. Cancellations and University Refund Policies

Important: Halo Knowledge Academy does not process cancellations or refunds for university programs. All cancellation and refund policies are determined and managed solely by the respective universities.

Cancellations and Refund Timelines:
  • Halo Knowledge Academy does NOT collect any payments from users
  • All university program fees are paid directly to the universities
  • Cancellation policies, timeframes, and refund procedures vary by university
  • Each university has its own rules regarding when cancellations are allowed (before enrollment, within X days of enrollment, etc.)
What You Must Do:

To request a cancellation or refund for a university program:

  1. Visit your university's official website
  2. Review their official Cancellation and Refund Policy
  3. Contact the university's admissions office or student services directly
  4. Submit your cancellation request according to their procedures and timelines
  5. Follow the university's escalation process if needed
Halo's Role:

While we cannot process university cancellations or refunds, we can assist by:

  • Providing contact information for the university's admissions or student services office
  • Explaining the university's refund policies based on publicly available information
  • Supporting you with communication with the university if needed
  • Directing you to the university's official policy documents
Important Reminder:

Cancellation policies change frequently. Always check with the university directly for the most current information on:

  • Cancellation deadlines
  • Refund eligibility and amounts
  • Required documentation
  • Processing timelines

3. University Program Fees and Tuition

Important Clarification: Halo Knowledge Academy does not collect, control, or process refunds for university tuition or program fees. Our role is strictly advisory.

How University Fees Work:
  • Direct Payment: All university tuition and program fees are paid directly by you to the university
  • No Intermediary Role: Halo Knowledge Academy acts as an advisor only; we do not collect or hold any university funds
  • University-Governed Refunds: Refunds for tuition, program fees, or any university charges are determined and processed solely by the respective universities under their official refund and cancellation policies
What to Do:

If you need to request a refund for university program fees or tuition:

  • Contact the university directly (admissions office or student services)
  • Review the university's official refund policy (usually available on their website)
  • Submit your refund request directly to the university according to their procedures
Halo's Support:

While we cannot process university refunds, we can assist by:

  • Providing contact information for the university's refund office
  • Explaining the university's refund policies based on publicly available information
  • Supporting you with communication with the university if needed

4. Halo Knowledge Academy Advisory Service Fees

Halo Knowledge Academy does NOT charge any fees for advisory services. All advisory and educational guidance services are provided completely free of charge.

What This Means:
  • No registration fees
  • No consultation fees
  • No application support fees
  • No documentation assistance fees
  • No hidden charges
Our Commitment:

Our commitment is to provide quality education advisory services at no cost to prospective students. For details about our service standards and support procedures, please refer to our Service Policy.

5. University Refund Processing

Since Halo Knowledge Academy does not collect payments, we do not process refunds. All refund processing is handled directly by the respective universities.

Refund Timeline and Processing:
  • Refund timelines vary by university
  • Processing times typically range from 4-12 weeks after the university approves your cancellation
  • Refunds are issued to your original payment method according to university procedures
  • Bank processing times may add 3-5 additional business days
What to Expect:
  1. Submit your cancellation request to the university
  2. The university reviews and approves/denies your request
  3. If approved, the university processes the refund
  4. You receive confirmation from the university
  5. The refund appears in your original payment method
Important Note:

Contact the university directly for specific information about refund processing timelines and methods.

6. How to Request a University Refund

Since Halo Knowledge Academy does not process refunds, follow these steps to request a refund from your university:

Step 1: Contact Your University Directly
  • Email the university's admissions or student services office
  • Call the university's refund/finance department
  • Visit the university's website for their official refund request form
Step 2: Prepare Your Information

Before contacting the university, gather:

  • Your enrollment/student ID
  • Date of enrollment or payment
  • Amount paid
  • Receipt or proof of payment
  • Reason for cancellation
Step 3: Submit Your Request
  • Follow the university's specific procedures for refund requests
  • Some universities may require a formal cancellation form
  • Some may require a cancellation letter
  • Submit according to their deadline requirements
Step 4: Follow University's Timeline
  • The university will acknowledge your request
  • They will provide a timeline for decision
  • If approved, they will process the refund according to their procedures
Step 5: Halo Can Help Facilitate

If you need assistance communicating with the university:

Email: enquiry@onlinemba.degree
Phone: +91 9322551551
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

We can help you:

  • Identify the right contact at the university
  • Provide guidance on their policies
  • Assist with communication if needed

7. University Refund Eligibility

Refund eligibility is determined entirely by the respective universities based on their individual policies.

Typical University Refund Scenarios:

Note: These are examples only. Always check your specific university's policy.

Refundable:
  • Cancellations before the program start date (usually 100% refund)
  • Cancellations within the cooling-off period (varies by university, typically 7-14 days)
Partially Refundable:
  • Cancellations after the cooling-off period but before the program starts (may be 50-75% refund)
  • Withdrawal early in the program (refund amount decreases as program progresses)
Non-Refundable:
  • Cancellations after the program has started (in most cases)
  • Application fees or registration fees (in most cases)
  • Late withdrawal fees or penalties
Partial Refund Calculation:

Each university has different formulas. For example:

  • Some universities prorate refunds based on weeks completed
  • Others have fixed refund tiers (e.g., 75% if cancelled before week 4, 50% if before week 8)
  • Some have no refunds after a certain date
What to Do:

Check your specific university's Refund Policy for:

  • Exact refund amounts at different cancellation points
  • How partial refunds are calculated
  • Which fees are refundable and which are not
  • Any penalties or deductions

8. Disputes with Universities

If you have a dispute regarding a university refund decision, follow these steps:

Escalation with the University:
  1. Contact the university's refund/finance office directly
  2. Request a detailed explanation of their decision
  3. Ask about their internal escalation process
  4. Follow the university's dispute resolution procedure
Halo Can Assist:

If you need help communicating with the university or understanding their refund decision:

Email: enquiry@onlinemba.degree
Phone: +91 9322551551
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

We Can:
  • Help you understand the university's refund policy
  • Assist with communication with the university
  • Provide guidance on next steps
  • Point you to additional resources or contacts
Important Note:

Halo Knowledge Academy is not responsible for university refund decisions. The final decision rests with the respective universities.

9. Contact Information

For any questions about this Refund and Cancellation Policy or to request assistance with university matters, please contact us:

Company Name: Halo Knowledge Academy
Domain: OnlineMBA.degree
Email: enquiry@onlinemba.degree
Phone: +91 9322551551
Mailing Address: B-803, Vishwamitra CHS, Saptarshi Park, Off LBS Marg, Mulund West, Mumbai - 400080, Maharashtra, India
Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

10. Updates to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, business practices, or legal requirements. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Provide notice on our website
  • Send email notification to users who have recently contacted us (if material changes affect them)

Your continued use of our services after updates become effective indicates your acceptance of the revised policy.

11. Additional Information and Disclaimers

Relationship with Universities:

Halo Knowledge Academy is an independent advisory service provider. We are not affiliated with, endorsed by, or controlled by any university. All refund policies for university programs are determined solely by the respective universities. We are not responsible for university refund decisions or delays.

Our Independence:

OnlineMBA.degree is a domain and brand operated by Halo Knowledge Academy for education advisory services and digital marketing purposes. We are not a separate legal entity or subsidiary of any university. All advisory services are provided independently.

No Payment Collection:

Halo Knowledge Academy does not collect, hold, or manage any payments from users. All payments for university programs are made directly between you and the universities.

University Policy Changes:

Universities frequently update their refund and cancellation policies. While we make efforts to provide accurate information based on publicly available sources, we cannot guarantee that all information is current. Always verify directly with the university for the most up-to-date policies.

Service Policy Reference:

For complete information about our advisory services, service standards, and support procedures, please refer to our Service Policy.

Terms of Service:

This policy is supplementary to our Terms of Service. In case of any conflict, the terms most favorable to the user will apply, provided they are consistent with applicable law.

Limitation of Liability:

Halo Knowledge Academy is not responsible for:

  • University refund decisions or policies
  • Delays in university refund processing
  • Changes in university policies after information is provided
  • Bank or payment processor delays in credit processing
  • Any financial losses due to university cancellation or refund decisions