Service Policy

About Our Services

Halo Knowledge Academy, operating as OnlineMBA.degree ("we," "us," "our," or "Company"), provides independent education advisory and application support services to prospective students interested in online MBA programs and other educational offerings.

Relationship Definition: OnlineMBA.degree is a domain and brand operated by Halo Knowledge Academy for education advisory services and digital marketing purposes. OnlineMBA.degree is not a separate legal entity, subsidiary, or DBA. All services are provided under Halo Knowledge Academy's legal entity, and all operations, support, and service delivery are conducted by Halo Knowledge Academy.

This Service Policy outlines the services we provide, our support standards, response times, and how to escalate concerns or complaints.

What We Deliver

Our education advisory services include:

• Advisory Consultations: One-on-one or group advisory calls with education consultants to discuss your educational goals, career objectives, and suitable program options
• Program Guidance: Comprehensive information about online MBA programs, including curriculum details, admission requirements, fees, and career prospects
• Application Support: Guidance on the application process, including document preparation, application form completion, and interview preparation
• Document Checklists: Detailed checklists of documents required for applications (transcripts, certificates, test scores, essays, etc.)
• University Liaison: Support in communicating with universities and following up on your application status
• General Support: Answers to questions about programs, admission processes, and educational pathways
• Ongoing Advisory Support: Continued support during your application and enrollment journey

Important Note: We provide advisory and guidance services only. We do not:

• Guarantee admission to any program
• Make admissions decisions
• Directly process applications on your behalf
• Guarantee scholarship or financial aid approval
• Provide legal or financial advice

Support Hours

We provide support during the following hours:

Monday to Friday: 10:00 AM – 6:00 PM IST (Indian Standard Time)
Excluding: Public holidays and company-declared holidays
Timezone: All times referenced are in IST (UTC+5:30)

For inquiries outside these hours, please email us at enquiry@onlinemba.degree, and we will respond during the next business day.

Response and Service Timelines

We are committed to providing timely responses and services. Our standard timelines are:

Note: These are standard timelines. Response times may be longer during peak periods, holidays, or if additional information is required from you. We will notify you if we require more time.

Service Quality Standards

We are committed to delivering high-quality advisory services. Our standards include:

• Accuracy: We provide accurate, up-to-date information about programs and universities based on publicly available information
• Professionalism: All communications are conducted professionally and respectfully
• Confidentiality: Your personal information and conversations are kept confidential and secure
• Expertise: Our advisors have knowledge and experience in education advisory services
• Responsiveness: We respond to inquiries promptly within the stated timelines
• Transparency: We are transparent about what we can and cannot do, and about any limitations or conflicts of interest
• Independence: We provide unbiased advisory services and are not influenced by commissions or incentives from universities

Limitations of Service

Please understand the following limitations of our services:

• No Guarantee of Admission: We do not guarantee admission to any program. Admissions decisions are made solely by the universities.
• Not University Representatives: We are not official representatives or agents of any university. We are independent advisors.
• Information Accuracy: While we strive to provide accurate information, program details, fees, and requirements are subject to change by universities without notice. Always verify information directly with universities.
• No Legal or Financial Advice: We do not provide legal advice, financial advice, or tax advice. For such services, consult qualified professionals.
• Application Processing: We do not submit applications on your behalf. You are responsible for submitting your own applications directly to universities.
• No Scholarship Guarantees: We do not guarantee scholarship or financial aid approval. All awards are determined by universities.
• Third-Party Services: We are not responsible for services provided by universities, payment processors, or other third-party providers.

Escalation and Complaints Procedure

We value your feedback and are committed to resolving any concerns or complaints you may have. If you are unsatisfied with our services or wish to escalate a concern, follow these steps:

Step 1: Initial Contact

Contact the advisor or team member who provided the service and explain your concern. Most concerns can be resolved quickly at this level.

Step 2: Formal Escalation

If your concern is not resolved, submit a formal escalation:

Email: enquiry@onlinemba.degree
Subject Line: "Service Escalation – [Your Name]"
Include: Date of service, details of the issue, what resolution you seek

Step 3: Review and Response

We will review your escalation and provide a response within 2 business days. We will:

• Acknowledge receipt of your escalation
• Investigate the matter thoroughly
• Provide a detailed response explaining our findings
• Offer a resolution or explanation

Step 4: Further Appeals

If you believe your escalation has not been adequately addressed, you may request a review by management. Contact us at enquiry@onlinemba.degree with subject "Escalation Review Request."

Service Modifications and Discontinuation

We reserve the right to:

• Modify or update our services at any time
• Change support hours or timelines if necessary
• Discontinue services with reasonable notice (minimum 30 days)
• Suspend services if terms of service are violated

If we make material changes to our services, we will notify you through our website or email. Your continued use of our services indicates acceptance of any changes.

Terms and Conditions

Our services are provided subject to our Terms of Service. Please review our Terms of Service for information about:

• Your rights and responsibilities
• Limitation of liability
• Disclaimers
• Governing law and jurisdiction
• Dispute resolution procedures

By using our services, you agree to be bound by our Terms of Service. If you do not agree with our terms, please do not use our services.

Payment and Refund Policy

For information about payment, fees, and refund policies, please refer to our Refund and Cancellation Policy.

Contact Information

For any questions about this Service Policy or our services, please contact us:

Company Name: Halo Knowledge Academy
Domain: OnlineMBA.degree
Email: enquiry@onlinemba.degree
Phone: +91 9322551551
Mailing Address: B-803, Vishwamitra CHS, Saptarshi Park, Off LBS Marg, Mulund West, Mumbai - 400080, Maharashtra, India
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Updates to This Service Policy

We may update this Service Policy from time to time to reflect changes in our services, support capabilities, or operating procedures. We will update the "Last Updated" date at the top of this page when changes are made.

Material changes will be communicated to users via email or prominent notification on our website. Your continued use of our services after updates become effective indicates your acceptance of the revised Service Policy.